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Frequently Asked Questions

WHERE THE HELL IS MY STUFF?
Here's the deal - we're not Amazon, and therefore we don't have giant warehouses with robots and drones packing and shipping your goodies.  The members of Lich King (mostly Joe) quite literally hand-pack and ship every single order that comes through the store.  Don't believe us?  Check this out.

For the most part, orders are packed every other Wednesday night or so, and shipped out sometime in the following few days depending on Joe's availability.  That means you happen put in an order the day after we pack and ship outstanding orders, it'll be almost two weeks before we get to your order.  Occasionally there will be a longer period between shipments, for example, around holidays or if we're on tour (read more about that below).

In general, give it about 4 to 6 weeks for your order to arrive, then feel free to message us asking about the status of your order if it hasn't shown up.  International shipments could take even longer, depending on how long it takes go through customs and the reliability of your local shipping provider.  If it turns out your order is indeed lost, we will look into it further and take care of it.

I KNOW YOU'RE ON TOUR, BUT STILL, WHERE THE HELL IS MY STUFF?
If we're out on tour, you're going to be waiting even longer because 1. all of our merch is out on the road with us and 2. nobody is around to pack and ship your order.  The store will still be up and running, and we'll get to it as soon as we can when we get home.  Just don't shoot us an angry email when we're in the middle of Kansas asking where your stuff is.

CAN YOU SIGN MY SHIRT/CD/WHATEVER?
If you want your items signed or personalized in some fashion, we'll be happy to oblige - just message us through the Contact form here to get our attention.  Fair warning though - it might take a bit longer as we don't always have all five band members around to sign stuff.  Either that or we'll just fake Rob's signature.

I OWN A RECORD STORE AND WANT TO BUY A BUNCH OF CDS, DO YOU HAVE WHOLESALE PRICES?
Please message us through the contact form here and we'll get back to you ASAP.